Return policy-Hollyharvey
HollyHarvey Return Policy: Your Satisfaction, Our Commitment
At HollyHarvey, we want you to love every piece you purchase. If your order doesn't meet expectations, we offer a hassle-free return process designed to ensure fairness and transparency.
Return Eligibility:
You have 14 calendar days from delivery to initiate a return. Items must be returned in their original condition—unworn, unwashed, with all tags attached and packaging intact.
Refund & Exchange Process:
- Return Shipping: Customers cover return shipping costs. Upon receiving and inspecting your item, we'll process your refund (to the original payment method) or exchange within 5 business days.
- Exchange Shipping: Fees range from $40, depending on the number of items exchanged. For faster service, place a new order and return the original item separately.
Key Details:
- Track your return shipment and insure the package for its value.
- Non-refundable fees include original shipping charges (e.g., UPS, USPS) and a $10 deduction for orders that qualified for free shipping.
How to Return or Exchange:
- Email us at hollyharvey21@outlook.com or call 210-669-1360 to request a return authorization.
- We'll email you a return address (typically our warehouse at 354 Freshour Circle, San Antonio, Texas, United States) within 24 hours.
- Include a note in your package specifying a refund or exchange, along with item details (style names, sizes) for exchanges. We'll contact you to confirm exchange shipping costs.
We’re Here to Help!
For questions or assistance, reach our team anytime via email or phone. Our goal is to resolve issues promptly so you can shop with confidence.
Thank you for choosing HollyHarvey—where style meets exceptional service.